Quality Jam is QASymphony’s premier thought leadership and education destination for quality professionals, technology leaders, and agile development teams. Quality Jam connects you to the people, tools, and technology that will help you drive innovation across your organization.


Join the industry’s top thought leaders, subject matter experts, and quality professionals to immerse yourself in the latest in agile development and testing. Make connections that drive both personal and professional growth, and gain insights and practical knowledge to help you deliver high-quality software at the speed of business. See what’s on the QASymphony roadmap, and meet face-to-face with QASymphony product experts to get your questions answered and optimize your use of the platform.

Don’t miss this opportunity to network with some of the brightest minds in software development and testing, learn new skills and get expert industry perspectives on what matters most in agile development and testing today, as well as what’s on the horizon.

94% of attendees at Quality Jam 2017 would recommend the conference to a colleague.


Technology Leaders | Quality Assurance Leaders | DevOps Leaders | Software Testers | Software Developers | Product Leaders



2018 Sponsors


  • Day 1
    Tuesday, April 10th, 2018
    8:00 a.m. - 04:00 p.m.
    Registration Open
    8:00 a.m. - 9:30 a.m.
    8:30 a.m. - 9:10 a.m.
    Hands-On Product Training: qTest Insights
    These morning sessions are built for QASymphony customers and partners. Learn from other QASymphony users and industry experts in this morning workshops. Includes breakfast and an awards lunch.
    8:30 a.m. - 9:10 a.m.
    Hands-On Product Training: Automation Hub
    These morning sessions are built for QASymphony customers and partners. Learn from other QASymphony users and industry experts in this morning workshops. Includes breakfast and an awards lunch.
    9:20 a.m. - 10:00 a.m.
    Hands-On Product Training: qTest Insights
    These morning sessions are built for QASymphony customers and partners. Learn from other QASymphony users and industry experts in this morning workshops. Includes breakfast and an awards lunch.
    9:20 a.m. - 10:00 a.m.
    Hands-On Product Training: BDD/Pulse
    These morning sessions are built for QASymphony customers and partners. Learn from other QASymphony users and industry experts in this morning workshops. Includes breakfast and an awards lunch.
    Judy Chung
    10:10 a.m. - 10:50 a.m.
    Hands-On Product Training: Product Roadmap
    These morning sessions are built for QASymphony customers and partners. Learn from other QASymphony users and industry experts in this morning workshops. Includes breakfast and an awards lunch.
    10:10 a.m. - 10:50 a.m.
    Hands-On Product Training: qTest Platform Best Practices
    These morning sessions are built for QASymphony customers and partners. Learn from other QASymphony users and industry experts in this morning workshops. Includes breakfast and an awards lunch.
    10:10 a.m. - 10:50 a.m.
    Bonus Session: Making the Switch From HPQC to qTest
    HP Quality Center has been the most widely adopted test management solution in the market to date, however, companies are replacing that solution with new replacement options. QASymphony’s modern qTest platform provides robust functionality that enterprise companies demand, and support for new methodologies like agile, DevOps, and open source automation that will make even the most discerning of testers happy.
    11:30 a.m. - 12:30 p.m.
    12:30 p.m. - 12:50 p.m.
    Welcome to Day 1 of Quality Jam 2018
    Join QASymphony CEO, Dave Keil, as he shares our vision for QASymphony and the software testing industry.
    12:50 p.m. - 01:50 p.m.
    Day 1 Welcome Keynote: 4Qs of DevOps: Understanding the DevOps journey through use of a simple Maturity Model | Brian Dawson
    In the opening keynote, Brian will review organizational DevOps journey using a simplified maturity model, the 4 Quadrants of DevOps Maturity. He will discuss the characteristics of organizations within each quadrant. Presenting practical process, tools and leadership strategies for crossing the chasm from an organization's current quadrant to the next level of maturity. Based on years of experience guiding organizations in implementing CI, CD and, ultimately, DevOps at scale Brian has identified four maturity levels. These levels examine culture, process and tools to assess where an organization currently sits in their DevOps journey and that form the basis for growing and extending DevOps in the enterprise. Most organizations on the journey to DevOps map to one (or more) of these four areas: team-level agile upstream, team-level continuous delivery, enterprise agile upstream, or enterprise DevOps.
    2:00 p.m. - 2:40 p.m.
    Transform Culture Using DevOps Principles
    At the heart of DevOps is the idea that organizations break down silos and teams work together to innovate faster, reducing the length of feedback loops and delivering value faster. In this presentation, Ashley will describe how Blackboard is using DevOps principles—collaborative practices, iterative improvements, incremental testing, and more—to transform their development culture so everyone owns quality. Join Ashley as she lays the groundwork for iterative and continuous improvement through a defined mission and specific goals. She also explores how cross-team collaboration broke down silos and helped align team members with the necessary skills to meet their quality goals. One key to their success was recognizing that we cannot test everything—even if we want to. Instead of a huge, unmanageable test suite, they implemented an incremental testing approach which teams can own and successfully maintain. Ashley illustrates the reduced feedback loops that led to better, faster software delivery. Ashley reports, “Now that we’ve seen the way of DevOps, we don’t want to go back.
    02:00 p.m. - 02:20 p.m.
    USAA: Building your Test Infrastructure as a Freeway - What to do when everyone wants a different testing tool
    This session will explore the challenges of the ever increasing variety of testing tools available in the industry and how USAA has been able to provide tool choice, while still maintaining best in class tooling support and integration into its delivery pipeline. It will conclude with a case study of how USAA built QA Symphony’s qTest into its test infrastructure freeway across multiple technology stacks as well as scrum team maturity levels (for both automated and manual testing).
    2:20 p.m. - 2:40 p.m.
    Sterling Talent Solutions: Tips to transition your team to test automation
    Targeted steps you can take to set you team up to successfully transition from manual to test automation
    02:50 p.m. - 03:30 p.m.
    Effective Quality Leadership
    Have you ever wanted to know how to effectively lead a group of quality professionals? Are you curious to know what it takes to become a leader? Or maybe you just want to know how to best work with your leadership to become a rock star team. You are not alone! I will guide you through challenges, pitfalls and highlights while giving you real examples you can take back with you to reach your quality leadership goals.
    02:50 p.m. - 03:30 p.m.
    Testing Automation For the Entire API Lifecycle
    APIs are becoming the backbone of most major platforms today, yet knowledge on testing them is still in its infancy. My approach will be to show, from a high level, what it means to test APIs properly. Then dig into the best practices and tools to do that testing. Next will be how to add automation to the process. Finally, some real world examples of APIs issues we commonly see that are not caught
    03:30 p.m. - 04:00 p.m.
    Break & Expo Hall
    04:00 p.m. - 04:30 p.m.
    Day 1 Afternoon Keynote: CIO Panel
    Join us for a CIO panel on "Digital Disruption and Where Quality Fits in" with Matt Diamond, Executive Director, Business Systems and Quality at Dell SecureWorks, Anil Cheriyan, chief information officer for SunTrust Banks.
    04:30 p.m. - 05:30 p.m.
    Day 1 Afternoon Keynote: Should We Start Bowing Now to Our Future AI Masters? | Josh Clark & Chuck Bryant
    Do you ever wonder about the future, about what lies in store for humankind? Well here's one potential path we may end up on: Being bossed around by a threatening and psychologically manipulative artificial intelligence that rules the world. Sure, laugh now, but if you take a peek at just how much we depend on intelligent machines already and just how smart they're starting to get - well, you just may stop laughing and start worrying a little. Join Chuck Bryant and Josh Clark, co-hosts of the popular podcast Stuff You Should Know, as they lead you on a hilarious-but-also-kind-of-grim tour of humanity's possible enslavement and what QA can do to save the world.
    06:00 p.m. - 09:30 p.m.
    Evening Event | Dinner, Live Music & More
  • Day 2
    Wednesday, April 11th, 2018
    08:00 a.m. - 12:00 p.m.
    Registration Open
    08:00 a.m. - 09:00 a.m.
    Breakfast & Expo Hall
    09:00 a.m. - 09:10 a.m.
    Welcome to Day 2 of Quality Jam 2018
    09:10 a.m. - 10:10 a.m.
    Day 2 Opening Keynote: Jeff Arnold, CEO of Sharecare & Founder of WebMD
    10:20 a.m. - 11:00 a.m.
    Continuous Integration and How it Affects Testing
    What is Continuous Integration (CI)? Why use it? How is testing affected by CI? Do you ever sit in meetings where developers talk about Continuous Integration and wonder what it is and why they're talking about it? Then this webinar is for you! No understanding of CI necessary! We'll talk about where the practice originated, how it has evolved over time and why it is such a major part of the competitive landscape of software development today. We'll go over how tests can be integrated into CI; what new roles and responsibilities emerge for testers when CI is introduced; and how CI helps testers.
    10:20 a.m. - 11:00 a.m.
    5 Steps to Make Migrating Test Management Solutions Less Daunting
    The challenge that I will be addressing is common mistakes and issues that usually happen when migrating from one solution to another, in this example I will be using Test Management solutions. After discussing the common challenges with migration, I will give 5 steps (tips) on how to avoid those challenges and make the migration more successful. Some examples of the steps I will be discussing are Field Mapping, Data Cleansing, Proper Planning and more. I will detail each of these steps, along with giving examples. Attendees will takeaway actionable ways to make their migration much easier and more efficient, also making it less daunting to migrate away from their current solution.
    11:00 a.m. - 11:30 a.m.
    Break & Expo Hall
    11:30 a.m. - 11:50 a.m.
    USA TODAY: Deliver faster, accelerate performance using qTest Insights dashboards
    We will demonstrate the approach our Quality Engineering department at the USA TODAY NETWORK built around QA Symphony’s qTest Manager and qTest Insights. We developed a tool that accepts automated test reports in multiple formats and by use of the qTest API, can dynamically create and update test cases and execution statuses. We also took a closer look at the test automation report information and augmented qTest Manager to capture additional metrics. This integration allows our test automation developers to focus on writing and executing tests. Once this is captured in qTest Manager, we constructed a variety of qTest Insights dashboards to not only report test progress to stakeholders but leveraged the additional metrics to make informed decisions about our overall quality engineering test strategy for our products. This integration and enhanced workflow has improved the effectiveness of our continuous integration (CI) pipeline and overall quality of our products.
    11:50 a.m. - 12:10 p.m.
    11:30 a.m. - 12:10 p.m.
    Simplifying Your Mobile Testing Strategy
    As more users interact with applications through a mobile device, the need has come for organizations to integrate mobile testing into their DevOps processes. For some teams, this task is daunting, as mobile testing presents its own unique set of challenges, and doesn’t seem to integrate well with an already developed web strategy. Although mobile testing may seem complex, it can easily be done with a comprehensive strategy that includes real devices, emulators, simulators and the right testing framework. Join Clint Sprauve, Mobile Product Marketing Director for Sauce Labs and learn how to build out an industry-leading mobile testing strategy that can integrate with already existing DevOPs practices. In this talk, Clint will explore the following topics: Why teams need a combination of real devices, emulators and simulators How to implement continuous testing for mobile What skill set is needed for traditional developers and dev/testers The key advantages of mobile automation test frameworks: Appium, Espresso and XCUITest
    12:10 p.m. - 1:10 p.m.
    Lunch & Expo Hall
    1:10 p.m. - 2:00 p.m.
    qTest Platform Keynote: Meet the Full Power of the #1 Testing Platform
    2:10 p.m. - 2:50 p.m.
    Agile and DevOps QA transformation in the Financial Services world
    The World Quality Report published by Capgemini, Sogeti, and HP states that 92 percent of Financial Services organization are now using agile development methods and 90% have started using DevOps principles. The Financial services industry have been pioneers in the QA space and have mastered the art of running centralized, SLA driven global test organizations. With the proliferation of the Agile frameworks and DevOps principles they now face the challenge to transform from a centralized structure to a more hybrid test organization with continuous engineering practices . The secret to this transformation is measured steps focused on specific levers around methods, technology, organization and tools. Learn about what Agile QA transformation means to the Financial Services industry, tools and levers to aid this transformation. In this session audience will learn following: -Insights into Agile and DevOps trends -What this means to the Financial Services Industry -Building blocks of QA transformation -Transformation use cases
    2:10 p.m. - 2:50 p.m.
    Communicating Risk Because You Can't Test Everything
    Do you feel like you're under the gun to test everything when your team rolls out a new feature? Do you worry that your team mates don't understand why you choose to test the items you do? Are there moments in your life where you deeply question if you can successfully complete the testing requirements of a sprint? Do you just really like cats? If you answered yes to any of those items--this is the talk for you. We will define and discuss risk as a tangible metric, striving to break it down into components that you can use to talk to developers, product owners, business people, and any other stakeholders. Having a common language of what risk is and what it's made of allows us to decide what we should test and when we should test it. We will also talk about building a risk matrix and why we should even bother. You'll come out of the talk with a helpful language that you can use to communicate more clearly and an understanding of risk assessment. Included will be a heavy dose of jokes, storytelling, anecdotes, and pictures of my cat Dante.
    03:00 p.m. - 03:30 p.m.
    Panel: Software Testing in the Real World
    3:30 p.m. - 3:40 p.m.
    Closing to Quality Jam 2018